Airbnb

Airbnb expands into services and experiences, plans more social and AI features

Apps /

As part of a broader app update, Airbnb on Tuesday introduced a new feature that allows travelers to book services and experiences, like getting a message, haircut, or chef-prepared meal, or taking part in some activity. These new offerings can be added to your stay, but they can also be booked independently, Airbnb says. For […]

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Airbnb is quietly rolling out an AI customer service bot in the US

Apps /

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S. users are already using the AI bot for customer service, adding that the company plans to roll out the feature to all its

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Airbnb co-founder Joe Gebbia takes wraps off his first assignment for DOGE

Government & Policy /

Almost two weeks after The New York Times reported that Airbnb co-founder Joe Gebbia had joined Elon Musk’s “Department of Government Efficiency,” Gebbia clarified his role on Thursday, announcing on X that as a starting point, he’ll be leveraging his design expertise as part of an effort to overhaul the government’s notoriously slow, paper-heavy retirement

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Airbnb launches a network that lets hosts hire other hosts

Commerce /

Airbnb hosting has become a complicated business, from setting up a listing and managing the property to understanding price dynamics, communicating with customers, and tracking earnings. The tricky part is that the more properties hosts manage, the harder it becomes for them to juggle everything. To solve this problem, Airbnb is introducing the Co-Host Network feature,

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Airbnb and fashion app By Rotation partner for free destination wedding outfits

Startups /

Esthita Kabra always knew she wanted to work with Airbnb. When she first came up with the idea for her company By Rotation a few years ago, a fashion-sharing platform, she looked to other gig economy businesses like Airbnb as inspiration.  She launched By Rotation in 2019, transforming it from a side hustle to a

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Airbnb details plans to expand beyond short-term rentals, including co-hosting and relaunching ‘experiences’

Startups /

Airbnb CEO Brian Chesky suggested on Tuesday’s Q2 earnings call with investors that the company will soon expand into new products and services, including co-hosting, a relaunch of Airbnb’s “experiences,” guest services and more. The company positioned the upcoming offerings as a way for Airbnb to grow its revenue by becoming known for doing more

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