B2B Archives - GenixPlay Studios

Plain pulls in $15M to agregate B2B customer services chats into one platform

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even Discord. But with Slack, for instance, able to host hundreds of channels, the whole thing can become quite unwieldy. Plain, out of the UK, thinks it has the answer. Its API-first platform consolidates […]

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Here’s why ServiceTitan was on the clock to go public

Startups / Sasandara Dilmina

When ServiceTitan dropped its S-1 notice of an impending public offering on November 18, many VCs likely rejoiced. A successful IPO by the company, which builds operating software for trade businesses, could be what the quiet IPO market needs to start shaking loose. But the timing of ServiceTitan’s IPO may not be entirely based on

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HubSpot acquires Cacheflow, a platform that helps close software sales

Fundraising / Sasandara Dilmina

HubSpot has acquired Cacheflow, a startup building tools for the software sales closing process, for an undisclosed amount. HubSpot CEO Yamini Rangan says that Cacheflow — which will become a wholly-owned subsidiary of HubSpot once the deal closes — will expand HubSpot’s Commerce Hub suite of subscription billing management and configure, price, and quote tools

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Pylon lands $17M investment to build a full service B2B customer service platform

Startups / Sasandara Dilmina

Last year Pylon, an early San Francisco startup, was just trying to build its product and bring it to market with a fresh $3.2 million seed investment in its pockets. That product involved helping companies track, manage and route B2B customer conversations in channels like Slack, Microsoft Teams and Discord. What the company learned, however,

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