contact centers

Sanas taps AI to change call center workers’ accents in real time

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm Markets and Markets found that the sector could be worth over $28.1 billion by 2027. There’s no shortage of vendors providing voice and speech recognition solutions, but some newer upstarts have managed to carve out niches. […]

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Cognigy lands cash to grow its contact center automation business

Philipp Heltewig, who was CIO at marketing firm Sitecore before it was sold to private equity group EQT in 2016, joined forces with Sascha Poggemann and Benjamin Mayr eight years ago to found Cognigy, a customer service automation startup. The impetus was what they perceived as confusion about AI’s capabilities among both consumers and C-suite

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