Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent that Zendesk believes will solve 80% of support issues without human intervention. That system will be supplemented by a co-pilot agent, which will […]
Zendesk says its new AI agent can solve 80% of support issues Read More »
David Berg learned a lot about the waste management industry by driving a garbage truck around the country as the first employee at Ohio-based Brattle Motors. He discovered that despite the sheer number of sales prospecting platforms, selling to the waste management industry is still an offline endeavor. “All of them had a unanimous way of going to
CommanderAI says it’s building the Salesforce for the waste management industry Read More »
After acquiring universal messaging apps Beeper and Texts.com, WordPress.com owner Automattic has added another communication-focused startup to its lineup: relationship-management app Clay. Financial terms of the deal were not disclosed, but Clay had so far raised over $9 million in venture capital from investors like General Catalyst and Forerunner Ventures. The tool will continue to
Automattic acquires relationship manager Clay to add an identity layer to online tools Read More »
Last decade, companies like Segment rewrote the book on how organizations used APIs to merge data from disparate apps to improve marketing strategies. Today, a startup called Hightouch — co-founded by a former engineering manager at Segment — is announcing $80 million in funding for the next chapter: a platform that lets sales, marketing, and
Hightouch raises $80M on a $1.2B valuation for marketing tools powered by AI Read More »
In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with customers in one place. In LatAm that isn’t the case, though, as many enterprises and banks keep the data from physical locations siloed from its digital
Numia’s software brings offline and online customer interaction data into one place Read More »
If a software product is successful enough, you’ll probably be able to find a company building an open source alternative. And yet, nobody has created a modern open source CRM product that can be considered as a serious competitor to Salesforce. That’s exactly what Twenty is trying to achieve. For the past couple of years,
Twenty is building an open source alternative to Salesforce Read More »
Christopher O’Donnell has hobbies. He likes music and playing guitar, but above all, he loves building software. Which is why three years after leaving HubSpot, he built Day.ai, a CRM for the age AI. Unlike modern CRMs, which are essentially giant spreadsheets that somebody needs to populate and keep updated, Day learns everything about a
