Level AI applies algorithms to contact center pain points
Ashish Nagar, an engineer by trade, was working at Amazon’s Alexa org on the conversational AI team when he realized that AI had the potential to greatly bolster productivity in contact centers. “Frontline workers, like customer service workers, are the biggest human capital in the world,” Nagar told TechCrunch. “So, my idea was to use […]
Level AI applies algorithms to contact center pain points Read More »