Three years ago, I wrote about the Amazonification of Uber, an evolution of the transportation company into a closed business loop that feeds customers back into other Uber channels. At the time, the focus was on how Uber creates customer stickiness by, for example, actively cross-selling food delivery customers into grocery, and grocery into alcohol, […]
The Amazonification of Uber: Part II Read More »
The Federal Trade Commission filed a lawsuit Monday against Uber, alleging the ride-hail and delivery giant charged customers for its Uber One subscription service without their consent. The lawsuit also claims Uber failed to deliver the savings promised in its subscription service and made it unreasonably difficult for users to cancel despite its “cancel anytime”
Feds accuse Uber of charging customers for subscriptions without consent Read More »
The Federal Trade Commission is investigating Uber over whether it broke consumer protection laws by allegedly automatically signing people up for its Uber One subscription service and making it hard to cancel, according to Bloomberg News. The investigation was opened earlier this year after the FTC received customer complaints. Uber told Bloomberg that its cancellation
Uber’s subscription service reportedly target of FTC probe Read More »
