1. Policy Overview

At GenixPlay Technologies, we strive to deliver exceptional custom software development, web applications, mobile apps, and IT solutions. Because our services involve dedicated technical resources, custom engineering, and intellectual effort, refunds and cancellations are handled systematically as detailed below.

2. Quotation & Contract-Specific Policies

Specific refund and cancellation terms for each project will be listed in each client contract and quotation provided to the client upon order placement. Clients are encouraged to review the contract terms and milestone schedule outlined in their quotation prior to authorizing work.

3. Cancellation Prior to Project Start

If a client cancels an order before any design, development, or technical research work has commenced, a refund of any advance deposit paid may be granted, minus unrecoverable administrative or payment gateway processing fees, as specified in the project quotation.

4. Milestone Payments & Work in Progress

Software projects are typically structured with milestone-based payment schedules:

• Completed Milestones: Payments made for milestones that have been completed and approved by the client are non-refundable.
• Active Milestone Cancellation: If a project is cancelled during an active milestone, work performed up to the date of written cancellation will be calculated. Any remaining unearned portion of an advance payment will be refunded according to the terms specified in the client contract.

5. Delivered & Accepted Solutions

Once final software deliverables, application source code, or websites have been delivered, accepted, or deployed to production servers, no refunds will be issued.

6. Non-Refundable Items

• Third-party service expenses paid on behalf of the client (e.g., domain registration, cloud hosting fees, SSL certificates, or third-party software licenses).
• Hourly consulting fees for completed discovery or technical consultation sessions.
• Custom features requested and approved outside the original contract scope.

7. Payment Gateway Refund Processing (PayHere)

When a refund is approved in writing in accordance with the applicable client contract:

• The refund will be processed back to the original payment method used during checkout (via the PayHere payment gateway or bank transfer).
• Refund processing typically takes 5 to 10 business days to reflect in your account, depending on your card issuer or banking institution.

8. Requesting a Refund or Cancellation

To request a project cancellation or refund inquiry, please send a written request referencing your quotation/contract number to:

GenixPlay Technologies
Alankulama, Anuradhapura, Sri Lanka
Contact Page: Submit Request